Everything you need to know about AI voice agents and how Vozis gets your company talking to every customer.

About the AI

What is an AI voice agent?

It's a virtual agent that makes and answers phone calls, talking like a person. At Vozis, it speaks more than 30 languages with the same human-like voice, understands what the customer says and solves it on the spot, whether that's booking, confirming, collecting or selling.

What's the difference between an AI voice agent and a phone menu (IVR)?

A phone menu forces customers to listen to options and press numbers. The Vozis voice agent holds a conversation. Customers say what they need in their own words and get help with no menu, no "press 1" and no waiting.

Is the voice really AI? Will my customers notice?

It's AI, with a natural voice in each of more than 30 languages. The conversation flows like it would with a person, with pauses, interruptions and changes of subject. If the customer asks, the AI confirms it's your company's virtual assistant.

Does the AI understand accents, slang and interruptions?

Yes. It understands regional accents, everyday expressions, and dates and numbers said in different ways. Customers can interrupt or change the subject, and the conversation carries on naturally.

Can I use my own voice or clone my brand's voice?

Yes. Besides our ready-made voices, Vozis creates an exclusive voice for your company, cloned from a short recording: yours, a spokesperson's or the one your brand already uses, always with the permission of the person lending it. You choose the accent too, from American to British or Australian English, and regional Brazilian accents in Portuguese.

What happens when the AI doesn't know the answer?

It transfers the call to the right person or team at your company, or logs the request so your team can follow up. No customer goes unanswered.

Does the AI replace my team?

It takes on the repetitive volume, such as answering, confirming, collecting and returning calls. Your team is free for the conversations that need a person and receives customers who are already qualified.

Which languages does the agent speak?

More than 30, including English, Spanish, Portuguese, French, German and Italian, all with the same human-like voice. If your operation needs a specific language, our team sets it up and tests it with you before going live.

Telephony and channels

Can I use the number my company already has?

Yes. We connect Vozis to the number your company already has, so your customers keep calling the same place as always. How we connect depends on your phone plan, and our team takes care of everything. If you prefer, we also offer new numbers.

Is telephony included? Can I keep my current carrier?

Telephony is included in Vozis, ready to receive and make calls. If your company already has a carrier or phone system (PBX), we connect Vozis to it via SIP trunk, without replacing what already works.

Does Vozis both make and receive calls?

Yes. Vozis answers incoming calls and also calls leads, patients and customers, returning contacts, confirming appointments, handling collections and winning back people who stopped buying.

How many calls can the AI make at the same time?

Over a thousand simultaneous calls, 24 hours a day, with no queue and no customer waiting on hold.

Does Vozis also work on WhatsApp?

Yes. Vozis Chat serves and prospects through Meta's official WhatsApp, chats by text, voice notes and documents and uses the same voice as your calls. RCS, SMS and email complete the channels.

How it works

Do I need a tech team or AI know-how?

No. Our team creates the voice, the script and the flows, builds the integrations and handles the fine-tuning. You don't write prompts or touch settings, you just follow the results.

How long does it take to get started?

It depends on the size of the operation and the integrations. In the first conversation, we learn about your case and give you a clear go-live timeline.

Does it work with the CRM and systems I already use?

Yes. We connect to CRMs, ERPs, calendars, databases and in-house systems, so the AI can look up, book and log everything during the call itself.

Can I follow the calls and the results?

Yes. On your platform you can listen to recordings, read transcripts and follow results at any time. The platform is yours, even with our team running the operation.

Which industries does Vozis work for?

Clinics, hospitals and health plans, real estate agencies and builders, financial and collections companies, plus any sales, customer service, scheduling or satisfaction survey operation.

Can I use AI for prospecting and telemarketing?

Yes. Vozis calls your contact list, presents the offer, qualifies each person and books the meeting on your salesperson's calendar, following the outbound contact rules in force where your customers are.

Security and pricing

Are my data and my customers' data secure?

Yes. The operation complies with Brazil's data protection law (LGPD), data is protected with encryption and each person on your team only accesses what they need.

How much does an AI voice agent cost?

The investment depends on your call volume and the channels your company will use. In a quick conversation, we put together a proposal tailored to your case.

Still have questions?

Talk to our team and see how Vozis works in your operation.

Book a call